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Post Training Supervisor Survey - 2

What problem(s) will it solve?

We'd like to be able to measure a supervisors impressions of training so we are training the things that they find most valuable. Right now we don't have a method, process, etc. to do this.

Who is the intended user(s)?

This survey would be recieved and used by training leadership as a feedback mechanism regarding if we are training the right things. It should help identify:

  1. Things to keep training
  2. Things to stop training
  3. Things to train differently

Proposal

  1. A trainee attends training which concludes on X.
  2. On day X+45 a survey is sent to the attendees supervisor asking questions about the training.

A supervisor should get a survey describing the training that a user went to, what the goals of that training were (perhaps the KSATs), and the name(s) of the personnel who attended. We should then ask questions about different aspects related to that training.

#### Questions (not complete list)
1. Was the purpose of the training (aka the KSATs) relevant to the job that the attendees are doing and the mission of the team/flight?
2. Do they (the supervisor) notice an improvement in the performance of the attendee as a result of the training?
3. Was the training enough?  Not enough? etc.
4. etc.
  1. The survey submits the survey.
  2. Those results (as well as those from other attendees supervisors) are analysed for potential improvements.
  3. Those improvements are turned into feedback issues/tickets to be prioritized and groomed by the PO

Further details

Include use cases, benefits, goals, or any other details that will help us understand the problem better.

Permissions and Security

What permissions are required to perform the described actions? Are they consistent with the existing permissions as documented for users, groups, and projects as appropriate? Is the proposed behavior consistent between the UI, API, and other access methods (e.g. email replies)?

It would be best to be able to integrate our trianing request workflow and request system to kick off and send out the information as part of that workflow... but Atlassian Service Desk doesn't really have a way to access our KSAT information... Maybe this is something we can fix? Not sure... needs some reasearch and problem solving on this aspect.

Documentation

We'll want to document this as a method for collecting feedback (and write a confluence page about it?... assuming we ever get access to Atlassian from the web)

Availability & Testing

Would like to run this by a few flight commanders for their feedback. Also bring it up in a staff meeting and ask for feedback as an after action discussion topic.

What does success look like, and how can we measure that?

Success Metrics:

  1. Surveys are returned 50%+ of the time.
  2. We're able to develop at least 1 improvement from the feedback from each survey.
  3. Scores on "satisfaction" questions are positive (e.g. Are you happy your employee attended this class?)

Acceptance Criteria:

  • We have a survey developed
  • The logic/reasons for the survey are documented
  • The survey is integrated into our processes so it's reliably given (e.g. Jira "request training" workflow)

Links / references

@caroline.fowler @A-10 This ticket affects the training helpdesk for your awareness

Edited by charles.heaton.2

UNCLASSIFIED - NO CUI