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Deep dive mattermost-operator spike

    • Closed Issue created by Andrew Kesterson @akesterson

    Summary

    This spike aims to drive investigation into potential new features, customer pain points, and common use cases, with the goal of generating actionable insights that will shape the future of our product.

    Objectives

    Feature Discovery

    • Investigate and catalog potential new features that could be valuable for our users.
    • Assess current software capabilities and identify gaps or areas for improvement.
    • Research industry trends, competitor features, and emerging technologies relevant to our software.

    User Needs

    • Conduct research (e.g., customer interviews, user surveys, and support tickets) to understand the primary needs and challenges faced by our users.
    • Analyze customer feedback, bug reports, and feature requests to identify recurring themes.
    • Investigate the most common and impactful pain points that could be addressed through software enhancements.

    Modeling Use Cases

    • Work with stakeholders to identify key user personas and common workflows.
    • Map out at least 3-5 representative user journeys or use cases that illustrate how customers typically interact with our software.
    • Identify where our software may not be meeting the needs of these users or where improvements could streamline workflows.

    Prioritization and Backlog Growth

    • Create a prioritized list of features, improvements, and user stories based on the findings from the research phase.
    • Generate a set of actionable backlog tickets that will provide a clear path forward for the team.
    • Use insights from this spike to expand the team's backlog with meaningful, high-impact work that aligns with user needs and business goals.

    Deliverables

    • A document summarizing key findings from feature research, user needs, and common use cases.
    • A list of prioritized features and improvements, along with suggested epics and stories for the backlog.
    • Modeling of at least 3-5 representative use cases, with user personas and workflow maps. Set of new tickets for the team to address as a result of the investigation, focusing on high-impact features and improvements.

    Acceptance Criteria

    • The spike should result in a clearer understanding of the software’s current gaps and opportunities for future development.
    • A list of at least 5 potential features and improvements that can be turned into actionable tickets for the team.
    • A prioritized backlog with new tickets for further investigation or implementation.
    • Defined user personas and use case models that the team can refer to for product development.

    Estimated Time:

    • 1-2 weeks for research, interviews, and analysis
    • 2-3 days for synthesizing findings into actionable backlog tickets

    Designs

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      Activity

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      UNCLASSIFIED - NO CUI